Taylor guitar.

For all of us who have experienced 'damaged goods' at baggage claim and/or frustrations in dealing with airlines .....here's to someone who
successfully fought back.
The power of the internet.........
A musician  named Dave Carroll recently had difficulty with United Airlines.
United apparently damaged his treasured Taylor guitar  ($3500) during a flight.  Dave spent over 9 months trying to get  United to pay for damages
caused by baggage handlers to his custom Taylor  guitar.  During his final
exchange with the United Customer Relations  Manager, he stated that he was  left with no choice other than to create a  music video for youtube exposing  their lack of cooperation.  The Manager  responded: "Good luck with that one, pal."

So he posted a retaliatory video on  youtube.  The video has since received  over 6 million  hits.  United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal."
Taylor Guitars sent the musician 2 new custom guitars in appreciation for
the product recognition from the video that has led to a sharp increase in
orders.

Here's the video ...http://www.youtube.com/watch_popup?v=5YGc4zOqozo



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